Responsibilities:
1. Provide service to end users for daily IT support;
2. Diagnose and resolve technical hardware and software issues;
3. Assess the priority of incidents as they are identified and refer issues to remote support personnel as needed;
4. Ensure the quality of solutions provided by remote engineers;
5. Ensure customer satisfaction;
6. Provide training when required for end users;
7. Administer all upgrades for end-user devices, hardware and software;
8. Perform audits, system backups and recovery.
Intern will be able to gain:
1. Detailed knowledge of PC operating systems (Windows XP/7 and all MS Office applications);
2. Customer service orientation sense;
3. Teamwork skills.
