Kuoni Travel UK is part of DER Touristik, one of Europe’s leading travel groups. Kuoni has continued to set the pace in luxury worldwide travel in the UK market for over 50 years.
We are regularly voted as one of the best holiday companies in the country by readers of national newspapers, travel industry titles and accredited businesses such as Which?. We excel in creating tailor-made, bespoke holidays and honeymoons to more than 90 destinations around the world.
A big part of this is down to our knowledgeable, enthusiastic, friendly and passion filled team who go the extra-mile for our customers and understand what it takes to deliver the most incredible and unforgettable holiday experience.
Careers
We are always on the look out for people who shine, bring their passion for travel to life and take an exceptional approach to customer service. We strive to find talented, creative and adaptable people who flourish on working in a positive, friendly and ever-evolving business.
Customer Support Specialist
If you love helping customers and solving problems, then this could be your ideal role. Our Customer Support Specialists have a passion for incredible service and answering an array of queries from customers who are ready and waiting to jet off on their ultimate holiday experience. No query is too big or too small to ensure our customers have the best and most extraordinary holiday experience imaginable and our Customer Support specialists thrive on exceeding all expectations.
Destination Experts
Our Destination Experts are full of passion and knowledge about all our Kuoni featured destinations. Whether it’s taking a direct call from a customer or a travel agent, responding to an e-mail enquiry or a live chat, our destination experts deliver a truly personal service. Their mission is to make the complex, effortless. To make every holiday feel exclusive, and to turn our customers’ hopes and dreams into brilliant and lasting memories, adding personalised touches for a truly special experience.
Head Office Roles
The heart of our business is our open-plan office in Dorking, Surrey. We have over 100 team members working in Product & Purchasing, Data Set Up, Operations, Customer Services, Marketing, IT, HR and Finance. There are also roles that support the sales teams who are based in stores or working remotely in Virtual Contact Centre teams. Many roles are suitable for hybrid working, combining the flexibility of home working with time in a fun and approachable atmosphere.
Virtual Roles
Our customers can talk to one of our highly experienced Destination Experts or Customer Support teams based within our dynamic and energised virtual contact centre. From carefully listening to our customers and understanding their holiday dreams, building an individually tailored itinerary, to ensure making sure that every element runs smoothly, our experts are on-hand throughout. Our highly experienced VCC community are based remotely, working from home and are fully connected to our Head Office and each other using the latest technology.v
