You don't need formal qualifications or previous experience, but a natural ability to listen and remain open-minded is essential. You must be over 18.

If you volunteer as a listener during the day or night, you'll develop the confidence and precious know-how to turn your natural instinct to want to help someone in difficulty into positive, sometimes life-changing support by phone, email, text message, letter, even face to face.

If you volunteer behind the scenes, you'll be helping your local branch run smoothly and play a key role in keeping our vital service open. Some branches also have charity shops that you might be able to manage or help with shifts.